Privacy Policy
Privacy Policy
Effective date: 1.8.2025
VG GROUP D.O.O. (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website www.4endurance.co.uk, purchase products, or otherwise interact with us.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Who We Are
VG GROUP D.O.O.
8 RUBY PLACE
ABERDEEN AB10 1ZP
Registered Office: HM REVENUE AND CUSTOMS RUBY HOUSE
Company Registration: GB481707086000
VAT: 481707086
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, VG GROUP D.O.O. is the data controller of your personal information.
You can contact us at:
📧 info@4endurance.co.uk
2. Information We Collect
We may collect and process the following categories of personal data:
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Identity Data: name, username, date of birth, gender.
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Contact Data: billing address, delivery address, email address, telephone number.
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Payment Data: payment method, card details (processed securely via third-party payment providers).
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Transaction Data: order details, purchase history.
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Technical Data: IP address, browser type, device information, cookies.
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Marketing Data: preferences for receiving marketing and communications.
3. How We Use Your Information
We use your personal information for the following purposes:
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To process your orders and deliver products.
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To provide customer support and respond to enquiries.
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To manage your account (if applicable).
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To improve our website and personalise your shopping experience.
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To send marketing communications (only if you have consented or as otherwise permitted by law).
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To comply with legal obligations (e.g., tax, fraud prevention).
4. Legal Bases for Processing
We process your personal data under the following legal grounds:
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Contractual necessity – to perform our contract with you (e.g., fulfilling orders).
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Legal obligation – to comply with UK law (e.g., tax records).
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Consent – for marketing communications.
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Legitimate interests – to improve services, prevent fraud, and ensure website security.
5. How We Share Your Information
We do not sell your data. We may share personal data with trusted third parties including:
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Payment providers (e.g., Stripe, PayPal) to process payments securely.
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Delivery and logistics companies to deliver your orders.
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IT and hosting providers for website and system operations.
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Professional advisers (e.g., accountants, legal services).
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Authorities or regulators where required by law.
6. International Transfers
As we are based in Slovenia (EU) and serve UK customers, your personal data may be transferred outside the UK. We ensure that any such transfers are carried out in compliance with UK GDPR, using appropriate safeguards (such as Standard Contractual Clauses).
7. Data Retention
We keep your personal data only as long as necessary for the purposes collected, including legal, accounting, or reporting requirements. For example:
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Order records: 6 years (for tax/audit purposes).
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Marketing data: until you withdraw consent. The request must be sent in writing to our email address: info@4endurance.co.uk
8. Your Rights (UK GDPR)
As a UK resident, you have the following rights:
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Right to access – request a copy of your data.
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Right to rectification – correct inaccurate or incomplete data.
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Right to erasure – request deletion of your data (“right to be forgotten”).
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Right to restrict processing – limit how we use your data.
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Right to data portability – transfer your data to another provider.
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Right to object – to processing, including direct marketing.
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Right to withdraw consent – where consent is the legal basis.
To exercise your rights, please contact us at info@4endurance.co.uk.
If you are unhappy with how we handle your data, you may lodge a complaint with the UK Information Commissioner’s Office (ICO) (www.ico.org.uk).
9. Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and deliver personalised content.
You can manage your cookie preferences via your browser settings or our cookie banner.
10. Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
11. Marketing Communications
We will only send you marketing emails if you have opted in, or where otherwise permitted by law. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. All changes will also be communicated to registered customers by email.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: